Biography

Odunayo Omobolanle Ogundipe is a Customer Service Professional in healthcare. She currently works at the EL-LAB Laboratory and Research Center. Odunayo, who has a strong desire for continuous learning and professional progress, has set her sights on being Nigeria's foremost Salesforce Administrator as well as exploring a career path that she can unlock with her Salesforce skills. She holds a post-graduate certificate in customer relationship management. Throughout her career, Odunayo has actively pursued a wide range of professional courses. Notably, she completed an essential course in customer service through the prestigious West African Association of Customer Service Professionals, strengthening her commitment to client relationship excellence. One of her outstanding achievements was receiving a full scholarship to ALX Africa for challenging Salesforce Administration studies. Odunayo has over five years of hands-on experience in Customer Service and Relationship Management, and she has an exceptional track record, with a 75% retention rate at her current employment. This achievement demonstrates her exceptional ability to cultivate long-term client relationship and provide exceptional service.